Refund policy

Return & Refund Policy

Effective Date: 08/07/26

At Long Grass Golf Club, every garment is produced specifically for you once your order is placed. Because our products are printed on demand, we do not hold inventory and cannot resell returned garments.

For this reason, our return policy differs slightly from that of traditional retail stores.

Our commitment is simple:

If we make a mistake, we'll make it right.

Eligible Returns

We will gladly replace or refund your order if it arrives with any of the following issues:

  • The wrong product was delivered.
  • The wrong size was sent due to an error by Long Grass Golf Club or our production partner.
  • The garment has a manufacturing defect.
  • The print is damaged, significantly misprinted or defective.
  • The item arrives damaged during shipping.

If your order falls into one of the above categories, please contact us within 48 hours of receiving your parcel.

Returns We Cannot Accept

Because every item is made specifically for your order, we are unfortunately unable to accept returns for:

  • Incorrect size selected during checkout.
  • Change of mind.
  • Personal preference.
  • Ordering the wrong colour or design.
  • Normal wear and tear.
  • Damage caused through incorrect washing or misuse.

We strongly encourage customers to review our sizing guide before placing an order.

How to Submit a Claim

If you believe your order qualifies for a replacement or refund, please email our support team within 48 hours of delivery.

Please include:

  • Your order number.
  • Your full name.
  • A description of the issue.
  • Clear photographs of:
    • the garment,
    • the printed design,
    • the packaging (if damaged),
    • and any visible defects.

Providing complete information helps us resolve your claim as quickly as possible.

Inspection Process

Once we receive your claim, our team will review the information together with our production partner.

We may request additional photographs or information if needed.

Claims are generally reviewed within 2–5 business days.

Replacement Policy

Where a manufacturing fault, printing defect or fulfilment error has been confirmed, we will arrange a replacement at no additional cost to you.

Replacement orders are prioritised and follow our standard production and shipping timelines.

Refund Policy

Where a replacement is not possible, a full refund will be issued to the original payment method used during checkout.

Refunds are processed once the claim has been approved.

Please note that your financial institution may require additional processing time before the funds appear in your account.

Incorrect Size

If you accidentally ordered the wrong size, we unfortunately cannot offer a refund or replacement, as each garment is printed specifically for your order.

To help you choose the correct size, we provide detailed sizing information on every product page.

If you are unsure before placing an order, we encourage you to contact us and we'll gladly help you choose the best size.

Incorrect Item Received

If you receive:

  • the wrong design,
  • the wrong garment,
  • the wrong colour,
  • or the wrong size due to our error,

we will replace the item free of charge.

Damaged During Shipping

If your parcel arrives visibly damaged, please:

  1. Take photographs before opening the package where possible.
  2. Photograph the damaged garment.
  3. Contact us within 48 hours of delivery.

We will work with the courier and our production partner to resolve the issue as quickly as possible.

Lost Parcels

If your parcel has been confirmed as lost following an investigation by the courier, we will arrange a replacement where appropriate.

Colour & Print Variations

Every Long Grass garment is printed individually using premium Direct-to-Garment (DTG) technology.

As a result, slight variations in print placement or colour may occur between garments.

These minor variations are a normal part of the production process and are not considered defects.

Additionally, colours may appear differently depending on your monitor or mobile device settings.

Product Care

To keep your Long Grass garment looking its best:

  • Wash inside out.
  • Wash in cold water (30°C or below).
  • Use a mild detergent.
  • Do not bleach.
  • Do not tumble dry.
  • Hang dry where possible.
  • Iron inside out only.
  • Do not iron directly over the printed artwork.

Following these care instructions will help preserve the fabric and print quality for years to come.

Need Assistance?

If you have any questions regarding your order, we're here to help.

Email: support@thelonggrass.co.za (to be activated)

Response Times

Monday – Friday: Within 24 hours

Weekends & Public Holidays: Within 48–72 hours