Contact information

Contact Information

Effective Date: 08/07/26

At Long Grass Golf Club, we believe that great customer service is just as important as creating great products.

Whether you have a question before placing an order, need assistance with an existing purchase, or simply want to get in touch, we're here to help.

We aim to respond to every enquiry as quickly as possible and appreciate your patience during busy periods.

Business Information

Trading Name

Long Grass Golf Club

Business Owner

Marco van Staden

Business Structure

Sole Proprietorship

Country of Operation

South Africa

Location

Randfontein, Gauteng, South Africa

Customer Support

For all customer enquiries, including:

Order support
Shipping enquiries
Product information
Returns & refunds
Size recommendations
General questions

Please contact us using the details below.

Support Email

support@thelonggrass.co.za (Currently being configured)

Once our dedicated support email is active, all customer enquiries should be directed to this address.

Response Times

We aim to respond to all enquiries within the following timeframes:

Monday – Friday

Within 24 hours

Weekends & Public Holidays

Within 48–72 hours

While we always strive to reply as quickly as possible, response times may occasionally be longer during public holidays, promotional events or peak shopping periods.

Before Contacting Us

To help us assist you as quickly as possible, please include the following information where applicable:

Your full name
Order number
Email address used when placing the order
A brief description of your enquiry

If you're contacting us regarding a damaged or incorrect item, please also include clear photographs of the garment and any visible packaging damage.

Providing this information upfront allows us to investigate your enquiry more efficiently and reduce unnecessary delays.

Order Support

If your enquiry relates to an existing order, we'll do our best to keep you informed throughout the process.

Whether your question is about production, shipping, delivery or a return, our goal is to provide clear communication and practical solutions every step of the way.

Wholesale & Business Enquiries

If you're interested in collaborating with Long Grass Golf Club, stocking our products, or discussing partnership opportunities, we'd love to hear from you.

Please include as much detail as possible in your enquiry so we can direct it to the appropriate person.