Privacy policy

Privacy Policy

Effective Date: 08/07/26

At Long Grass Golf Club, we value your privacy just as much as we value the quality of our products. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or place an order with us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Trading Name: Long Grass Golf Club

Owner: Marco van Staden

Location: Randfontein, Gauteng, South Africa

Support Email: support@thelonggrass.co.za (to be activated)

Long Grass Golf Club operates as a South African sole proprietorship.

Information We Collect

We only collect information that is necessary to operate our business and provide you with the best possible shopping experience.

This may include:

Personal Information

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address

Order Information

  • Products purchased
  • Order history
  • Delivery preferences
  • Order notes

Technical Information

When you browse our website we may automatically collect information such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Time spent on pages
  • Referral source

This information helps us improve the performance and usability of our website.

How We Use Your Information

Your information is only used for legitimate business purposes.

These include:

  • Processing and fulfilling orders
  • Shipping your purchases
  • Providing customer support
  • Responding to enquiries
  • Processing refunds or replacements
  • Improving our website and services
  • Preventing fraud
  • Complying with legal obligations

If you choose to subscribe to our newsletter, we may also send you occasional updates about new products, collections or promotions.

You may unsubscribe at any time.

Payment Information

We take payment security seriously.

Payments made through our website are securely processed by trusted third-party payment providers.

Long Grass Golf Club does not store your full debit card or credit card details.

All payment information is encrypted and processed using secure payment technologies.

Sharing Your Information

We do not sell, rent or trade your personal information.

However, we may share certain information with trusted third parties when necessary to operate our business.

These may include:

  • Payment providers
  • Courier companies
  • Print-on-demand production partners
  • Website hosting providers
  • Email marketing platforms
  • Analytics providers

These service providers only receive the information necessary to perform their specific services and are expected to protect your information appropriately.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Keep products in your shopping cart
  • Understand website traffic
  • Improve website performance
  • Personalise your experience

Most web browsers allow you to disable cookies if you prefer.

Please note that disabling cookies may affect certain website functionality.

Marketing Communications

If you subscribe to our mailing list, we may occasionally send:

  • Product launches
  • Collection releases
  • Promotions
  • Brand news

You may unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

Data Security

Protecting your information is important to us.

We use reasonable technical and organisational measures to safeguard your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While no online system can ever be guaranteed 100% secure, we continually strive to protect the information entrusted to us.

Data Retention

We only keep your personal information for as long as necessary to:

  • Complete your order
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Your Rights

In accordance with South Africa's Protection of Personal Information Act (POPIA), you have the right to:

  • Request access to your personal information.
  • Request correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent for marketing communications.
  • Object to certain processing activities.
  • Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact us using the details provided below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services.

These websites and services have their own privacy policies, and Long Grass Golf Club is not responsible for their privacy practices.

We encourage you to review their policies before providing personal information.

Children's Privacy

Our website is intended for general audiences.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

International Visitors

Although Long Grass Golf Club is based in South Africa, customers from other countries may visit our website or place orders.

By using our website, you understand that your information may be processed and stored in South Africa or by trusted service providers located in other countries, where necessary to fulfil your order.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations or website functionality.

The latest version will always be published on this page together with the effective date.

We encourage customers to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Long Grass Golf Club

Owner: Marco van Staden

Email: support@thelonggrass.co.za (to be activated)

Location: Randfontein, Gauteng, South Africa

A Note From Long Grass

We believe trust is earned through transparency.

Just as we carefully consider every detail that goes into our garments, we take the same thoughtful approach to protecting your personal information.

We only collect what we genuinely need, we never sell your information, and we're committed to handling your data with the same care and respect that we hope you'll experience every time you shop with Long Grass Golf Club.